Frequently Asked Questions
Everything you need to know about shopping with Cloré Beauty.
What is the status of my order?
Once your order has been processed, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, Cloré Beauty ships to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately.
Are your products cruelty-free?
We are committed to ethical beauty. A majority of our brands are certified cruelty-free. You can find specific information regarding animal testing on each individual product page under the 'Ingredients' tab.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I find the right shade for my skin tone?
We offer a virtual Shade Finder tool on our website. Additionally, our beauty experts are available via Live Chat to provide personalized recommendations based on your unique complexion and preferences.